Do Not Resuscitate: A Case Study of Revitalizing a Website

Creating a new website is a daunting project. This case study, based on rebuilding The Career Center website at the University of Illinois, describes common challenges that transcend campus-specific requirements or circumstances related to developing a website and that often arise in any large, complex project with multiple stakeholders. It provides an opportunity to examine typical issues from a high-level strategic perspective without being distracted by the minutia that inevitably competes for time and attention when in the midst of such projects. 

July 26, 2017
Jennifer Neef, Bradley Woodruff, & Sparkle Sanders
Midwest Association of Colleges and Employers, 2017 Annual Conference

Revitalizing Networking Opportunities by Reconnecting Diverse Communities on Campus

In order to further strengthen a sense of community among students and to help with career development, The Career Center at Illinois developed programs with the cultural houses to engage students in career development : D.I.N.E. (Diversity & Inclusion Networking Exchange) and Conexiones. These events were developed to offer students a safe space to gain knowledge about diversity and inclusion in the workplace and gain insight into certain companies and industries through small group discussions with representatives from different companies and organizations.

July 26, 2017
Amanda Cox, Daniel Almanza, & Jessamyn Perlus
Midwest Association of Colleges and Employers, 2017 Annual Conference
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Midwest ACE Award-Winning Assessment Project: Experience Examples, Propose Your Own!

Explore MWACE’s 2016 award-winning assessment and research projects. Learn about assessment strategies for demonstrating the value of networking programs that connect underrepresented students and alumni (2016 John D. Shingleton Award for Innovation winner). Then, see hot-off-the-press results from a study of career competency and self-efficacy development for paraprofessional student employees in career services (2016 John Steele Grant winner). Discuss implications for career services, and discover resources for your own assessment work.

July 26, 2017
Julia Panke Makela, Jessamyn Perlus, & Eilis Wasserman
Midwest Association of Colleges and Employers, 2017 Annual Conference
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Employer Recruitment: Expanding Your Employer Network Across Campus

Often the conversation between career centers and recruiters includes career fairs, information sessions, tabling, and on-campus interviewing. This panel of employers will open the dialog beyond traditional discussions. A variety of employers will reveal their innovative recruiting strategies. Panelists will discuss their needs and wants when recruiting which will help career services  better understand employers' expectations.  We welcome an open discussion that allows career services professionals and recruiters to ask questions about recruitment strategies.

July 25, 2017
Eden Haycraft & Daniel Almanza
Midwest Association of Colleges and Employers, 2017 Annual Conference

Joy of Giving: Volunteering as a Win-Win-Win Strategy for Clients, Volunteers, and Career Offices

The Career Center at Illinois (TCC) shares two structured-volunteering career programs that improve the quality of career services as well as develop volunteers’ transferable skills. Come learn how to recruit, train, and assess student volunteers to maximize effectiveness of career programs while reinforcing professional development of student volunteers.

June 30, 2017
Eden Haycraft, Keri Carter Pipkins, & Gaeun Seo
National Career Development Association, 2017 Conference

Hello Marketing. It’s me, Learning Outcomes. I think we’re going to be great friends.

Ready to take your marketing to the next level? Experience what happens when marketing no longer just focuses on the next program or event, rather it encourages relationship building with early connections to career services. See how one career center draws students in by communicating value with an outcomes-informed approach.

June 30, 2017
Julia Panke Makela & Sparkle Sanders
National Career Development Association, 2017 Conference
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Teaching high-quality job search skills? There’s a Rubric for That!

As clients develop job search materials (e.g., resumes, cover letters), rubrics provide insights on how to enhance quality. Rubrics also expand the reach of career professionals by sharing expertise with paraprofessionals and colleagues. Come explore four rubrics. Learn how they were developed, implemented, and can be adapted to your setting.

June 30, 2017
Jessamyn Perlus & Julia Panke Makela
National Career Development Association, 2017 Conference
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Crowd-pleasing Data Management for Career Services: Accessible, Instant, Meaningful, Easy

So, you’ve collected participation and satisfaction stats for years. But, can you efficiently communicate the difference you make and make data-informed decisions? Come learn how to make your data accessible— and the value of your programs clear— with data dashboards. We’ll demonstrate strategies any office can implement, and provide templates to get you started!

June 30, 2017
Julia Panke Makela & Kevin Hoff
National Association of Colleges and Employers, 2017 Conference

Strategic Networking Events Designed to Serve Diverse Students

Networking events are intimidating particularly for students from marginalized groups. Learn how we developed networking programs to bring diverse students and employers together to discuss diversity and inclusion in the workplace. One of the most impactful messages is the power behind the students seeing individuals from similar experiences and backgrounds.

June 29, 2017
Amanda Cox, Daniel Almanza, Jessamyn Perlus, & Brian Neighbors
National Career Development Association, 2017 Conference
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Enhancing Ethical Practice: Guided Case Studies, Hands-On Resources, and NCDA Connections Too!

Ethical dilemmas are an inevitable part of our complex world. Approached thoughtfully, these situations become prime opportunities for learning and effective practice. Experience a proactive, positive approach to enhancing ethical sensitivities and learning ethical decision-making strategies. Experience the new NCDA ethics case study monograph that shows you how!

June 29, 2017
Julia Panke Makela, Jessamyn Perlus, Carolyn Jones, Azra Karajic Siwiec, Conquaya James
National Career Development Association, 2017 Conference

Beyond PhD: The Role of Career Development in Bridging the Gaps to Career Success of Doctorates

A workforce misalignment in current labor markets requires doctoral students to prepare for various careers from academia to nonacademia. This research poster will demonstrate differences in faculty versus non-faculty careers choice process of doctoral students and discuss implications for career offices and faculty to better support for their career success.

June 29, 2017
Gaeun Seo, Hyejin Yeo, Wenhao Huang, & Julia Panke makela
National Career Development Association, 2017 Conference
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Publicly Available and Trustworthy Too? Social Media and First Destination

Smart Talk:  With growing demand for high first destination knowledge rates, career professionals are seeking time-saving, cost-effective data collection strategies. Many suggest using publically-available social media sites as sources of outcomes information. Yet, how trustworthy are these data? We compared social media data to survey responses for our 2014-2015 class–with over 3,000 overlapping cases. Despite lower agreement rates than anticipated across the full sample, we uncovered simple strategies to improve fit rates and boost confidence in social media data sources. 

June 8, 2017
Julia Panke Makela & Kevin Hoff
National Association of Colleges and Employers, 2017 Conference
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Evaluating the Effectiveness of an International Student Career Program: A Mixed-Methods Approach

International students in U.S. colleges experience unique employment challenges. This study evaluated a 9-week career intervention program that helps international students become competitive employment candidates through job search and networking skill-development. Pre-post comparisons of self-efficacy, résumés, and written networking pitches demonstrated improvements over time; findings suggest areas for program improvement.

May 26, 2017
Jessamyn Perlus, Gaeun Seo, Un Yeong Park, & Julia Panke Makela
Association for Psychological Science, 2017 Annual Convention
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Crowd-pleasing data management for career services: Easy, accessible, instant, and meaningful

So, you’ve collected participation and satisfaction stats for years. But, can you effectively communicate the difference you make? Come learn how to make your data accessible – and the value of your programs clear – with data dashboards. We’ll demonstrate strategies any office can implement, and provide the templates to get you started!

July 1, 2016
Julia Panke Makela, Gaeun Seo, Jessamyn Perlus
National Career Development Association, 2016 Conference
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Conexiones: Reaching underserved populations in their spaces

Reaching underrepresented populations often requires innovative, collaborative programming that moves career services beyond traditional office walls. Learn about a program that brought networking, career readiness skills, and enriching cultural perspectives to Latino/a college students through partnerships with campus and alumni organizations. Explore program evaluation results and strategies for your practice.

July 1, 2016
Jessamyn Perlus, Julia Panke Makela, Daniel Almanza & Rebecca Diaz
National Career Development Association, 2016 Conference
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College graduates, career services use, and career outcomes: Exploring relationships

What difference do career services make in college graduates’ attainment of employment and enrollment in continued education? This study compared graduate outcomes survey data to career services use records, examining relationships among career outcomes, types of services used, and patterns of use. Implications for practice and future research are offered.

May 16, 2016
Julia Panke Makela & Kevin Hoff
Society of Vocational Psychology, 2016 Biennial Conference
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Ethical use of social networking technologies in career services: A review of the literature

Many career professionals embrace social technologies to connect with clients and other helping professionals. Yet, have we considered the ethical dilemmas that arise in this environment (e.g., access, confidentiality, dual relationships)? This roundtable explores literature outlining benefits, challenges, and helpful strategies for ethical use of social technologies in career services. 

May 16, 2016
Julia Panke Makela & Jessamyn G. Perlus
Society of Vocational Psychology, 2016 Biennial Conference

Evaluating the effectiveness of a new international student certificate program

International college students experience unique job search challenges. This study evaluated a 9-week career certificate intervention program that prepares international students for the world of work through job search and networking skill-development. Pre-post comparisons of resumes and written networking pitches demonstrated improvements over time; findings suggest program strengths and areas for program improvement. 

May 16, 2016
Jessamyn G. Perlus, Julia Panke Makela, Daniel Ryan Scholes, Gaeun Seo, Un Yeong Park & Kevin A. Hoff
Society of Vocational Psychology, 2016 Biennial Conference
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Career development paraprofessional programs: Telling our story of need, impact, and value

Come explore how various assessment strategies (e.g., needs, participation, satisfaction, outcomes) “tell a story” to inform and enhance career paraprofessional programs. We briefly review real assessment projects, sharing assessment questions, designs, and a subset of data collected. You are invited to actively create assessment stories: interpret the data and brainstorm ways to share findings with key stakeholders in order to advocate for needs and communicate the value of our work. Gain hands-on experience with assessment that can translate to your own work setting.

April 1, 2016
Julia Panke Makela
Keynote presentation for the Missouri Career Development Association conference in Columbia, MO

Assessment as storytelling: Understanding needs, communicating value

Assessment is a powerful tool to help career professionals “tell the story” of the impact of programs, services, and resources in the lives of the students. We explore different types of assessment strategies (e.g., needs, participation, satisfaction, outcomes) that inform the development and enhancement of career programs and services. Making assessment activities both meaningful and manageable is highlighted, as we connect them to day-to-day activities. Examples of completed assessment projects provide illustrations and resources that can be translated into your own work settings.

March 1, 2016
Julia Panke Makela
Invited webinar presentation for the Association for Christians in Student Development

Ethical use of social networking technologies in career services [Technical Report]

As social networking technologies (SNTs) become increasingly integrated into daily life, the need for career professionals to understand technologies also grows. Career professionals need to think carefully about if and how to use SNTs in their practice, as well as to be prepared to support and educate clients, employers, and other related service providers who interact online. This paper shares a comprehensive synthesis of current professional conversations in the written literature about the use of SNTs in practice by career professionals and those in related helping professions.

July 1, 2015
Julia Panke Makela
Broken Arrow, OK: National Career Development Association

Establishing a campus-wide first-destination survey: Reflecting on the journey

Many deemed implementing a campus-wide first destination survey at Illinois impossible. In 2013, The Career Center hired an Associate Director for Assessment to explore first-destination practices. Nine months later we had campus-wide commitment for a first-destination survey, centralized funding, academic college support, IRB approval, and a multi-faceted dissemination plan. This session shares our journey of challenges and successes, as the lessons learned are fresh and evolving. Dialog at early stages of campus initiatives allows NACE members to build upon each other’s experiences.

June 1, 2015
Gail S. Rooney & Julia Panke Makela
Presentation at the 2015 National Association of Colleges and Employers Conference and Expo in Anaheim, CA
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Framing assessment for career services: Telling our story

In this journal article, the authors provide career professionals with an overview of current assessment practices in career service, with a framework for understanding how to bring practitioner-led assessment activities into daily practice.  

December 17, 2014
Julia Panke Makela, Gail S. Rooney
New Directions for Student Services, 148

Back to the Basics: Career counseling

In this journal article, we share strategies for bringing the foundations of career counseling into practice, providing a framework and skills for all career services work.  

December 17, 2014
Keri Carter Pipkins, Gail S. Rooney, Imants Jaunarajs
New Directions for Student Services

Improving individual career counseling through analysis of client reflections

Using an outcomes assessment framework embraced by The Career Center, this poster session demonstrates a practitioner-led assessment process for improving individual career counseling appointments. Participants are encouraged to consider how they might incorporate similar evidence-based practice assessment strategies into their work.

November 14, 2014
Julia Panke Makela & Gaeun Seo
Poster presentation at the Illinois Counseling Association conference in Schaumburg, IL
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Assessment in career services: Sharing our story

...A keynote presentation exploring current assessment practices in career services and a framework for understanding how to bring practitioner-led assessment activities into daily practice. 

October 24, 2014
Julia Panke Makela
Keynote presentation for the Gateway Career Services Association conference in St. Louis, MO

Going the extra mile to enhance resume reviews

Experience one career center’s journey to improve a popular service–resume reviews. For 7 years, we conducted satisfaction surveys that returned very positive results. We wondered: “What are we learning? How can we improve?” In 2008, we began a new approach – blind reviews of students’ resumes with a carefully designed rubric. We asked: “Is there a difference in resume quality between students who participate in resume review services and those who do not?” Insightful findings led to improved services and staff training – and an additional 2012 study with more significant results!

July 22, 2014
Julia Panke Makela, Hongling Sun, & Gaeun Seo
Presentation for the Midwest Association of Colleges and Employers Conference in Indianapolis, IN
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Charting a new path: Assessment and research in practice

What is the value of career services? What do clients gain from career services experiences? Three career centers brought assessment and research professionals in-house to answer these questions and more. Find out how their positions are structured, what difference they make, and how your career center can embrace assessment too. 

June 21, 2014
Julia Panke Makela, Gail S. Rooney, Schlesinger, J., Richardson, B. & Jaunarajs, I.
Panel presentation at the 2014 National Career Development Association Global Conference in Long Beach, CA
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The value of using career services: A comparison of users and non-users [Technical Report]

The NASPA Career and Professional Aspirations Survey was used to understand student perceptions of campus career services, as well as engagement in career development tasks. Survey respondents were divided into those who indicated using versus not using career services during their time on campus. Findings informed program improvement, focusing on enhancing outreach to underrepresented groups. Motivations for pursuing (not pursuing) services were considered, along with perceived helpfulness and value of assistance from multiple sources

April 1, 2014
Julia Panke Makela, Gaeun Seo, Hongling Sun & Gail Rooney
Champaign, IL: The Career Center, University of Illinois at Urbana-Champaign
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Influences of career counseling on college students’ career decision-making self-efficacy

This chapter shares a study investigating the influence of individual career counseling on first-year college students’ expressions of career decision-making self-efficacy, using a quasi-experimental design with mixed methods data collection and analysis. Survey and interview data were collected at three times over the course of a full academic year: (a) prior to the intervention, (b) two to four weeks following the intervention, and (c) five to six months following the intervention. Intriguing and significant findings are discussed, with implications for practice and research.

February 1, 2014
Julia Panke Makela
Book chapter in T. Hicks (Ed.), College Student Self-Efficacy Research Studies (pp. 26-53). Lanham, MD: University Press of America

Ethical issues associated with information and communication technology in guidance

For more than 50 years, literature on the use of information and communication technology in counseling and guidance has presented ethical issues related to the development and use of technologies in practice. This paper reviews the ethical issues raised, organizing them into three categories: Social equity, resources, and services. Career professionals’ efforts to address these ethical issues are introduced via a discussion of ethical, credentialing, and accreditation standards. 

January 9, 2014
James P. Sampson, Jr. and Julia Panke Makela
International Journal of Educational and Vocational Guidance, 14(1), 135-148. doi: 10.1007/s10775-013-9258-7

Moving past barriers to career success: Understanding the difference that career services makes

Clients often struggle with career barriers that threaten to derail their career progress. Learn about a study that examined outcomes of college students’ participation in individual appointments related to exploring majors. Discover how students addressed barriers and how career professionals supported those efforts. Explore strategies for use in your practice.

July 9, 2013
Julia Panke Makela
Roundtable presentation at the 2013 National Career Development Association Global Conference in San Francisco, CA
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Influences of career counseling on college students’ perception of career barriers

This paper examines the influence of individual career counseling on first-year college students’ perceptions of academic and career barriers. A quasi-experimental study with a mixed methods design was conducted, with 130 students persisting throughout the 9-month data collection period. Survey and interview data were collected from participants at three points in time: pretest, posttest, and delayed posttest. Intriguing and significant findings are discussed, with implications for practice and research.

April 28, 2013
Julia Panke Makela
Paper presented at the 2013 American Educational Research Association Annual Meeting in San Francisco, CA
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Demonstrating how career services contribute to student learning

In this Viewpoints blog for the National Institute for Learning Outcomes Assessment (NILOA), Makela and Rooney discuss how career services contribute to the educational mission of higher education institutions. Career professionals are encouraged to demonstrate the value of their contributions by embracing learning outcomes assessment.

November 14, 2012
Julia Panke Makela, Gail S. Rooney
National Institute for Learning Outcomes Assessment, Viewpoints Discussion Board

Influences of college career services on students’ academic and career choice process

This paper examines the influence of individual career counseling on first-year college students’ expressions of career decision-making self-efficacy, using a quasi-experimental design with mixed methods data collection and analysis. Survey and interview data were collected at three times over the course of a full academic year: (a) prior to the intervention, (b) two to four weeks following the intervention, and (c) five to six months following the intervention. Intriguing and significant findings are discussed, with implications for practice and research.

November 14, 2012
Julia Panke Makela
Paper presented at the Association for the Study of Higher Education conference in Las Vegas, NV
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Learning outcomes assessment step-by-step: Enhancing evidence-based practice in career services

This monograph provides a practical, step-by-step process to help career professionals explore the difference that career programs and services make in clients’ lives through learning outcomes assessment. Case examples demonstrate how career professionals have used these resources to carry out meaningful assessments that informed and improved their practice. Strategies are shared for cultivating a culture of assessment that encourages open inquiry and evidence-based practice.

May 15, 2012
Julia Panke Makela, Gail S. Rooney
National Career Development Association Monograph

Career counseling for first-year college students: Outcomes and process

This paper examines outcomes of career counseling participation for first-year college students who are exploring academic majors. With Social Cognitive Career Theory as a theoretical foundation, career counseling is understood as an environmental support that may help students select an academic major. A mixed methods design that includes a quasi-experimental study was used to: (a) build upon past research using established survey instruments; (b) extend past research with rich insights from one-on-one interviews; and (c) discover unique insight by integrating these two lenses.

April 10, 2011
Julia Panke Makela & Debra D. Bragg
Paper presented at the American Educational Research Association Annual Meeting in New Orleans, LA
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Outcomes of career counseling for first-year college students: Blending research and practice perspectives

Discover a study that examined outcomes of first-year students’ participation in career appointments related to exploring majors. See the survey results and students’ own words from interviews about their experiences. Perspectives are shared from both the researcher who conducted the study and the career professionals who are applying the results.

July 1, 2010
Julia Panke Makela & Gail S. Rooney
Roundtable presentation at the National Career Development Association Global Conference in San Francisco, CA
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A case study approach to ethics in career development: Exploring shades of gray

Learn how to tackle some of the most vexing questions that career development professionals encounter today, while enhancing your skills for addressing future ethical dilemmas.

With its case study design, this monograph provides hands-on experience with ethics terminology, resources, and issues. You are invited to actively apply ethics resources and decision-making strategies to analyze real-world ethical dilemmas. Each dilemma presented includes detailed, guided discussion of key issues and recommended actions.

May 1, 2009
Julia Panke Makela
Broken Arrow, OK: National Career Development Association